Refund And Cancelation Policy

{"time":1764385185245,"blocks":[{"id":"QAl7gdvoJ4","type":"header","data":{"text":"Introduction &amp; Commitment","level":2}},{"id":"6WlJPi1-w3","type":"paragraph","data":{"text":"<b>Effective Date:<\/b> [04\/20\/2025]"}},{"id":"D_1r7IFXR6","type":"paragraph","data":{"text":"This Refund and Cancellation Policy (\u201cPolicy\u201d) governs the rights, obligations, and remedies available to travelers who cancel, modify, or are otherwise unable to complete their travel arrangements with Trippack Tours and Travels Inc. (\u201cTrippack,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) through our website&nbsp;\n\n<a href=\"https:\/\/trippack.ca\/\">https:\/\/www.trippack.ca<\/a>&nbsp; , book travel services with us, subscribe to our communications, or engage with any of our digital or offline offerings.."}},{"id":"xSkN-aage6","type":"paragraph","data":{"text":"This Policy forms an integral part of the Terms &amp; Conditions of Booking and is subject to applicable local, provincial, and federal laws of Canada."}},{"id":"7w369YhNW7","type":"header","data":{"text":"General Provisions","level":3}},{"id":"SVdQmOgRo5","type":"list","data":{"style":"unordered","items":[{"content":"By booking with Trippack, you agree to abide by this Policy.","items":[]},{"content":"All cancellation, refund, and amendment requests must be made in writing by the lead traveler or authorized agent.","items":[]},{"content":"Refunds are calculated based on the date of receipt of your formal cancellation request, not the date of your intended departure.","items":[]},{"content":"Certain components, such as flight tickets, cruise bookings, permits, and entrance passes, may be strictly non-refundable or subject to third-party terms.","items":[]},{"content":"Non-compliance with visa, vaccination, or documentation requirements does not entitle you to a refund.","items":[]}]}},{"id":"WOPKVLnBCc","type":"header","data":{"text":"Cancellation by You","level":3}},{"id":"mne8ymyy3Y","type":"paragraph","data":{"text":"If you need to cancel your booking, you must notify us in writing. Cancellation fees are calculated based on the date we receive your written notice:"}},{"id":"l4O7g1kwjN","type":"table","data":{"withHeadings":true,"stretched":false,"content":[["Cancellation Time","Refund Percentage","Cancellation Fee"],["More than 30 days before departure","90% refund","10% of the the tour cost"],["15\u201330 days before departure","75% refund","25% of the the tour cost"],["7\u201314 days before departure","50% refund","50% of the tour cost"],["Less than 7 days before departure","No refund","100% of tour cost"]]}},{"id":"gusnic4nMy","type":"paragraph","data":{"text":"Note: Some trips (e.g., peak season, special events, cruises, or tours with non-refundable components) may have stricter cancellation policies. These will be detailed on your invoice or itinerary."}},{"id":"BxMHBGPYxd","type":"paragraph","data":{"text":"No refunds will be provided for unused portions of your trip (e.g., early departures, missed meals, or skipped activities)."}},{"id":"BjPRyoieUe","type":"header","data":{"text":"Non-Refundable Items","level":3}},{"id":"cMsIXS_yQk","type":"paragraph","data":{"text":"The following are always non-refundable, regardless of the timing or reason for cancellation:"}},{"id":"xhoYwkz7Yo","type":"list","data":{"style":"unordered","items":[{"content":"Booking deposits\n","items":[]},{"content":"Visa fees and consular service charges\n","items":[]},{"content":"Travel insurance premiums\n","items":[]},{"content":"Processing fees or administrative charges\n","items":[]},{"content":"Airfare (unless flexible\/refundable ticket class purchased)\n","items":[]},{"content":"Cruise cabin fees unless otherwise stated\n","items":[]},{"content":"Tickets for events, excursions, or attractions with third-party terms\n","items":[]},{"content":"Hotel no-show charges and late check-in penalties\n","items":[]},{"content":"Missed tours, transfers, or activities due to lateness, illness, or personal choice\n","items":[]}]}},{"id":"73c4rHmDcW","type":"header","data":{"text":"Refund Process and Timeline","level":3}},{"id":"H8UtqKW0Q_","type":"paragraph","data":{"text":"Refunds are processed only after verifying eligibility and after receiving any funds returned from third-party vendors. Processing typically takes 14 to 30 business days, but may be longer in cases involving:"}},{"id":"Ewpf8nfDab","type":"list","data":{"style":"unordered","items":[{"content":"International bank transfers\n","items":[]},{"content":"Airline or cruise company delays\n","items":[]},{"content":"Custom or complex tour packages\n","items":[]}]}},{"id":"WAOxT0qxYH","type":"paragraph","data":{"text":"Refunds are made to the original payment method unless otherwise agreed in writing."}},{"id":"5IHwXIvOAb","type":"paragraph","data":{"text":"Trippack is not liable for currency exchange losses or bank service charges incurred during refund issuance."}},{"id":"W68lSh0EDx","type":"header","data":{"text":"Amendment, Transfer &amp; Reschedule Requests","level":3}},{"id":"mEauvKkhM6","type":"paragraph","data":{"text":"You may request changes to your tour (dates, destination, name changes) up to 30 days before departure, subject to"}},{"id":"rrOnbQkkJm","type":"list","data":{"style":"unordered","items":[{"content":"Fare, availability, or seasonal rate differences","items":[]},{"content":"Third-party rebooking or administrative charges","items":[]}]}},{"id":"V-zrpiKAD3","type":"paragraph","data":{"text":"Name transfers are not guaranteed and are subject to airline, hotel, and local partner policies."}},{"id":"nINhfCuuJU","type":"paragraph","data":{"text":"No changes may be made within 14 days of departure unless otherwise stated."}},{"id":"qhLbmXd_2f","type":"header","data":{"text":"Cancellation or Alteration by Trippack","level":3}},{"id":"vwYUgS6NBM","type":"paragraph","data":{"text":"We reserve the right to cancel, reschedule, or alter any aspect of your trip when necessary, due to:"}},{"id":"BMdsWp9t-B","type":"list","data":{"style":"unordered","items":[{"content":"Minimum group size not being met\n","items":[]},{"content":"Natural disasters or severe weather\n","items":[]},{"content":"Civil unrest or political instability\n","items":[]},{"content":"Supplier failure or bankruptcy\n","items":[]},{"content":"Legal, health, or safety advisories\n","items":[]}]}},{"id":"EDSBYd3NBj","type":"paragraph","data":{"text":"In such cases, we will offer:"}},{"id":"1gZ1QCEhmz","type":"list","data":{"style":"unordered","items":[{"content":"A full refund (minus unrecoverable costs), or\n","items":[]},{"content":"A credit voucher for future travel, or\n","items":[]},{"content":"A comparable replacement itinerary (at no extra charge)\n","items":[]}]}},{"id":"N1pOLyJpf1","type":"paragraph","data":{"text":"Trippack is not responsible for incidental costs (e.g., airfare, visa, insurance, or time off work) related to such changes."}},{"id":"X7ghzBsdr1","type":"header","data":{"text":"Force Majeure Events","level":3}},{"id":"A99iYYviX6","type":"paragraph","data":{"text":"No refunds or compensation will be provided for cancellations, delays, or changes resulting from events beyond our control, including but not limited to:"}},{"id":"Z01BWefokQ","type":"list","data":{"style":"unordered","items":[{"content":"Earthquakes, hurricanes, floods, or fires\n","items":[]},{"content":"Pandemics or public health emergencies\n","items":[]},{"content":"Acts of terrorism or war\n","items":[]},{"content":"Border closures, embargoes, or visa bans\n","items":[]},{"content":"Airline strikes or transportation shutdowns\n","items":[]},{"content":"Government-imposed travel restrictions\n","items":[]}]}},{"id":"U4spV7lg1B","type":"paragraph","data":{"text":"In such cases, Trippack will make all reasonable efforts to recover applicable funds from third-party providers and pass them to the customer, but full refunds are not guaranteed."}},{"id":"_YAG7nZCPX","type":"header","data":{"text":"Refunds Due to Medical or Emergency Situations","level":3}},{"id":"36hw-kRjU8","type":"paragraph","data":{"text":"If you must cancel due to a medical emergency (your own or a direct family member), please notify us with supporting documentation (doctor\u2019s note, hospital record, or death certificate)."}},{"id":"F3BjOdSyg6","type":"paragraph","data":{"text":"At our discretion, and depending on supplier leniency, we may offer:"}},{"id":"TyRArCaANw","type":"list","data":{"style":"unordered","items":[{"content":"A partial refund, or\n","items":[]},{"content":"A travel credit valid for 12 months, or\n","items":[]},{"content":"Assistance in rescheduling your tour\n","items":[]}]}},{"id":"Rh5MFrG96b","type":"paragraph","data":{"text":"Note: These considerations do not override standard policy unless explicitly granted."}},{"id":"nbaZpHCedg","type":"header","data":{"text":"Booking via Travel Agents or Affiliates","level":3}},{"id":"qjFgONF1Fa","type":"paragraph","data":{"text":"If you booked a Trippack tour through a travel agency or affiliate, your refund and cancellation rights may also be subject to their policies."}},{"id":"nNJ8BNlfXk","type":"paragraph","data":{"text":"Refunds will be issued via the original booking channel unless otherwise required."}},{"id":"_hqAEPYeUr","type":"header","data":{"text":"Third-Party Tour Operator Refunds and Cancellations","level":3}},{"id":"ws_7bEydsF","type":"paragraph","data":{"text":"For bookings involving third-party tour operators (\"Third-Party Operators\"), the cancellation and refund terms set forth by these Third-Party Operators will prevail. We clearly state and communicate these cancellation policies at the time of booking. Refund eligibility, processing timelines, cancellation charges, and penalties may vary depending on the individual Third-Party Operator\u2019s policies. You acknowledge and agree that Trippack Tours and Travels shall not be held responsible or liable for any refund delays, denials, additional charges, or disputes arising from cancellations or modifications of bookings made with Third-Party Operators. You are responsible for reviewing and understanding these third-party cancellation terms before completing your booking."}},{"id":"wmIdK5lV7S","type":"header","data":{"text":"Chargebacks and Disputes","level":3}},{"id":"CxOrSr0kdn","type":"paragraph","data":{"text":"Initiating a chargeback or reversal through your bank without contacting us first may result in cancellation of your booking and forfeiture of any refund eligibility."}},{"id":"BbZ8Y67xA-","type":"paragraph","data":{"text":"Trippack reserves the right to recover legal or administrative costs associated with defending against unsubstantiated chargebacks."}},{"id":"k8uxy8jwyE","type":"paragraph","data":{"text":"<b>Last Updated:<\/b> [04\/20\/2025]<br>"}},{"id":"Z4Blaug-rP","type":"header","data":{"text":"Contact for Cancellations and Refunds","level":3}},{"id":"ut0NU4ljmI","type":"paragraph","data":{"text":"For all refund, amendment, or cancellation requests, please contact us or fill out the form 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We respect your privacy and will never share your details and only use your personal information to help you find your next vacation. Check our&nbsp;<a href=\"https:\/\/trippack.ontripcart.com\/privacy-policy\/\">Privacy Policy<\/a>&nbsp;on this site to help you understand more about managing personal information.&nbsp; &nbsp;"}},{"id":"G4_tKvWqSs","type":"paragraph","data":{"text":"<b>Trippack Customer Support:<\/b>"}},{"id":"63i0X_STX7","type":"paragraph","data":{"text":"\ud83d\udce9 <b>Email: info@trippack.ca<\/b>"}},{"id":"QA7fNgcZ6E","type":"paragraph","data":{"text":"\ud83d\udcde<b>&nbsp;Toll-free: +1-833-289-3402<\/b>"}},{"id":"gLmq7yoPl-","type":"paragraph","data":{"text":"\ud83d\udcde<b> Hotline: +1-365-356-3402<\/b>"}},{"id":"Ib3QsF7LQi","type":"paragraph","data":{"text":"\ud83d\udd17 <b>Live Chat: +1-289-242-3402<\/b>&nbsp;&nbsp;"}}],"version":"2.31.0"}

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